Just as trees in the forest are not the same, each individual piece of furniture has markings that will differ from catalog and showroom samples. Mineral streaks, grain variations, knots, small pits, and other marks of nature are normally found in fine woods and are not considered defects. Variations cannot be controlled or corrected and will even occur among pieces within a set.
On some items we intentionally dent, discolor and scratch the wood to create an aged appearance. Techniques used include physically marking the surface with a blunt instrument, marking with darker stain and splattering with stain. An aged appearance is sometimes achieved by rubbing pumice or a similar medium into wood pores. The number and nature of distress marks are a matter of design by the manufacturer and cannot be changed, nor is it an option that can be deleted.
It is important to properly close the doors and not allow them to hang open. Long periods of varying humidity can also produce warping. High humidity causes expansion; low humidity causes contraction. The client is responsible to keep doors closed when not in use, as well as to keep a reasonably stable level of humidity in the home to avoid warping problems.
Leveling and Settling
Over time, the foundation of your home settles and floors can become uneven. This can cause furniture to sit unevenly, or cause uneven doors on armoires. If your furniture does not have a built-in leveling device, a shim or two will help to level a piece when needed.
Most wood pieces absorb stain differently. Batches of stains and paints can vary slightly over time. Hand applied stains, paints and glazes can vary slightly. Finishes change as they age. Because of these issues, we can not guarantee a 100% perfect stain match from item to item in a new order. Minor variations will always be present, regardless of cost.
Normal Changes Over Time
Wood finishes will change in appearance as they are used. Items with low sheen finishes tend to develop an increased sheen over time. Slight variations in appearance and the fit of joints and seams will result from the normal expansion and contraction of wood as it responds to climatic changes in the home. Many wood species darken or redden with age. White painted finishes tend to yellow with age. These changes in tone, fit, finish, and texture are normal signs of aging and are not covered by any warranty.
Reclaimed lumber is collected from old structures and used in making new pieces of furniture. Each board will vary in surface texture and color shading. There may be natural splits and cracks visible. Holes where nails, bolts or hinges were applied may be open and may exhibit signs of rust around them. Large holes may be “plugged” with a wood insert. All of these features add to the unique individual character of the furniture and are not considered defects.
Most furniture of reclaimed lumber is not stained or protected. The majority of our offerings are left in their natural state and have a light application of wax to offer some surface protection. A few of these pieces have either a simple stain applied or we have opted to paint them and then strip the paint offering a unique aged appearance. Again, there is no true factory applied protective surface coating on these items.
If, for example, red wine is spilled on a reclaimed table top, it must be cleaned immediately to avoid staining. Using a clean dry cloth and blotting, not rubbing, the spill will usually work.
Solid wood furniture is susceptible to changes in humidity. It contracts in a dry environment and expands in a moist environment, creating season cracks, minor warping, and inconsistencies in alignment of doors, drawers, and table tops. These are normal changes that should not be cause for alarm. These changes do not affect the structural integrity of the piece and cannot be corrected. Maintaining proper humidity during winter months is recommended.
White Washed Finishes
White washed finishes will enhance knots and grain variations naturally found in the wood.
WOOD FURNITURE CARE
Avoid Extreme Temperatures
Extreme heat from radiators or heat ducts can cause warping or splitting as well as buckling or delaminating of veneers.
Dust lightly using a soft terry cloth with the grain of the wood. To remove minor stains or caked on dirt, wipe with a soft damp cloth. Oily stains can be removed using a cloth damp with a mixture of warm water and Murphy's soap. Dry the piece thoroughly with a clean, soft cloth. To avoid scratching, you should blot, rather than wipe spills.
Apply adhesive felt glides to lamps and similar objects before placing them on tables. When serving hot food, always use place mats under the plates and hot pads under the serving containers. Do not set synthetics, rubber or plastics on the wood finish as they might contain chemicals that will damage the finish. Do not leave newspapers or magazines on wood as the ink can bleed onto the finish and into the wood.
Do not use silicone waxes, lemon oil, or other oily polishes. They can attract dust and grit, causing scratches in the finish. We recommend Furniture Cream for standard lacquered wood finishes once a year or less.
Overexposure to sunlight can adversely affect wood finishes, causing cracking and bleaching that are difficult and costly to repair.
Minor damage may be touched up with a furniture touch-up pencil, which can be purchased through our service department or at a hardware showroom. Buy a set of light, medium and dark markers, and start with the lightest color touch-up marker. Contact client services if further repairs are necessary.
If perfume or nail polish remover is spilled, do not blot it off. The lacquer which has been softened by the chemicals should return to normal when the liquid has totally evaporated. Allow the area to dry, rub it with a fine automotive polishing compound, then apply a fresh coat of polish.
If candle wax drops on your wood finished surface, hold an ice cube to the wax to harden it. Blot up the water and use a dull plastic spatula to remove the wax without touching the wood. Gently scrape away any remaining wax, and rub the area with furniture polish to replace the protective coating.
Our unfinished teak furniture is designed for outdoor use. Given exposure to the elements, teak will, over time, weather to a soft natural grey and will endure for some years. If desired, teak oil can be applied to the wood. Teak oil affords a warm amber hue to the wood and can enhance longevity of the product. Teak oil should be reapplied as necessary.
Teak Root Furniture
Furniture and decorative items made from the trunks and roots of teak trees reflect the natural beauty of each tree and are often whimsical by nature. We apply teak oil to these items as standard. Teak oil should be reapplied as necessary.
Our outdoor wicker is plastic and therefore water and dirt resistant. To maintain the longevity of the furniture, we recommend it be kept out of constant direct sunlight, while giving it enough light to reduce the chances of it developing mold or mildew. If the furniture is to be in a place where it will frequently become wet or be consistently in direct sun, it would be very wise to cover it with outdoor furniture covers. This will help the furniture to stay looking newer longer. However, outdoor furniture is exposed to the elements and will likely need to be cleaned. Most of the time water and a very mild soap will take care of dirt and rain spots. When PVC wicker or poly resin furniture need to be cleaned more intensely, you may want to purchase a cleaning product designed for this purpose.
Cushions of solution dyed acrylic fabrics can be cleaned with one cup of chlorine bleach in one gallon of water with a small amount of mild detergent. Test in a small inconspicuous area. Saturate a rag or soft brush with the solution. Scrub the entire cushion and rinse well with water and let air dry.
- Never leave your outdoor cushions out when expecting excessive rain. Although our fabrics are meant to stand up to all weather conditions, saturating the fabric with water will make it take much longer to dry. If excessive water accumulates in cushions, stand upright with open zipper or seam side down. Be sure the inside of the cushion is completely dry
- Printed acrylics may be scrubbed with a solution of mild detergent and warm water. Do not use bleach. Rinse and air dry. DO NOT PUT IN DRYER OR DRY CLEANERS.
- Cushions of solution dyed acrylic fabrics can be cleaned with one cup of chlorine bleach in one gallon of water with a small amount of mild detergent. Test in a small inconspicuous area. Saturate a rag or soft brush with the solution. Scrub the entire cushion and rinse well with water and let air dry.
- We will not guarantee that our woven material and cushions will be mildew free. Mildew grows on damp, soiled items. Woven material and cushions must be kept clean.
- Keep suntan oil off the fabric. Suntan oil can stain outdoor fabrics. If stained with suntan oil, remove by using a commercial spot remover. Follow the instructions on the bottle.
- Try to put your patio cushion away when not in use. Storing your outdoor cushions will increase the time your fabric stays new and vibrant. Take your cushions in for winter, then let them back out again for summer.
LEATHER FURNITURE CARE AND CLEANING
Bi Cast leather is made from a split leather hide and is not actually the natural “face” or surface. These inner splits are usually aniline dyed as normal leather and quite often, as is the case with Furniture Classics, receive a polyurethane top coating. This offers a high degree of surface protection that requires only wiping with a clean, soft and damp white cloth
For minor spots and spills, immediately wipe with a soft white cloth dampened with distilled water and let air–dry. Do not dry with hair dryers, heaters, etc.
For spills of butter, oil or grease, wipe up any excess with a clean, dry cloth. Do not apply water or try to wash the spot. Leave spot alone. The spot should dissipate into leather after a short period of time.
To keep the leather supple and prevent fading, protect it from exposure to direct sunlight and heating vents. Dust with a clean soft cloth. Vacuum crevices regularly. Moisturize with an application of distilled water on a soft clean cloth. Do not use the following products: Saddle soap, cleaning solvents, furniture polish, oils, varnish, abrasive cleaners. Professional leather cleaning may be necessary.
Important note: The ability to "rub out" marks is sign of a high quality hide. When leather scratches, rub mark with your hand or fingertips to move natural oils around to correct the mark. Over time the scratch will dissipate.
- Our cushions are designed for long-lasting support. They are all flame retardant, environmentally safe, and guaranteed. They do require some care to retain their original shape and condition, however.
- Simply reverse and switch cushions every few months so that they experience equal wear.
- Regular vacuuming of your upholstered furniture will enhance the beauty and longevity of your fabric.
- In case of spills or stains, most fabrics respond to spot cleanings with water-free cleaning solvent or mild detergents, however, to be safe consult a professional dry cleaner.
- Always check a small, inconspicuous area before cleaning yourself.
- NEVER remove the cushion covers for separate dry cleaning or washing, even though they do have zippers. Any “tumble” method of cleaning may destroy the backing or in some other way cause damage to the fabric.
Marble is porous and can stain. It can be cleaned with a mild soap and warm water, rinsed with clean water, and wiped with a clean soft cloth to insure no residue remains. If needed, repeat the process with white vinegar. Regularly polish your marble with a good non-yellowing paste wax. Never use abrasive cleaners. Food and liquid stains should be blotted immediately with a damp, soft cloth. Protect your marble against rings caused by beverages by using coasters. Variations in color, texture, geological veins and voids occur naturally as marble is created. These variations are not quality defects.